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Windward’s platform for exception management

Manage Your Ocean Freight

Operations at Scale

  • Easily identify shipments that require attention
  • Receive real-time updates and reasons for delayed arrivals
  • Track all voyage milestones, regardless of carrier
  • Analyze the performance of carriers, ports & terminals with an advanced analytics dashboard
Hero Manage Your Maritime Operations at Scale
Focusing on the things that matter

Exception Management for Optimized Operations & Reduced Costs

Create customized alerts to receive attention-worthy exceptions, empowering you to concentrate on your core business and efficiently handle vast operations. Windward’s Maritime AI™ platform helps you manage exceptions at any stage of the shipping cycle, from planning to the arrival at the port of discharge, including automatic alerts to:

Easily identify shipments that require attention
Receive real-time updates and reasons for delayed arrivals
Track all voyage milestones, regardless of carrier
Analyze the performance of carriers, ports & terminals
Exception Management for Optimized Operations & Reduced Costs
Customer testimonials

“The recent addition of the ‘Route Deviation from the Red Sea’ feature has elevated our services even further. This insight provides us with detailed notifications if a container is diverted, along with the remaining transit days, supported by Windward’s Predicted ETA. This level of detail allows us to manage our schedules and communicate more effectively with our clients, ensuring transparency and efficiency. With Windward, our logistics management is smoother and more reliable.”

Sarah Cooper, Director at Daygard Logistics

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The Value of Maritime AI™

Windward Ocean Freight Visibility is an AI-based decision support platform for exception management. It empowers importers, exporters, and logistics service providers.

information from other vessels

Unparallel visibility

Enhanced efficiency

Enhanced efficiency

Actionable ETA insights

Actionable ETA insights

Automated tracking

Automated tracking

Cost savings

Cost savings


Improve collaboration with a reliable and single source of truth

Integrating Exceptions Directly into Your Workflows

Windward Ocean Freight Visibility’s insights and exception management alerts can be easily embedded or integrated via advanced APIs into your current workflows, including:
• TMS and ERP
• Power BI dashboards
• Microsoft Teams channels
• Shareable shipment page for container information

exception management

Leading organizations choose Windward

Accurate ETAs

During COVID, Windward Ocean Freight Visibility allowed us to improve our ETA accuracy from around 30% to 80%. That has had a massive impact on our efficiency and, of course, on our customer satisfaction.

Single source of truth

Windward’s data accuracy was best fitted to become our company’s single source of truth. Its user-friendliness and ease of use promised the smoothest and quickest adoption across all teams, including those that had rarely used this type of technology.

Drill down of any delay causes

We were absolutely blown away by Windward’s data. The visibility down to the port details and a drill down of any delay causes – and all in real time. Other available solutions today are a million miles away from that.

Frequently asked questions

Need help with something? Here are our most frequently asked questions.

Exception management (also called “management by exception”) refers to the process of identifying, analyzing, and resolving anomalies that occur during the shipping process. It enables businesses to proactively identify and address these anomalies in the ocean logistics process. They can’t be fully prevented, but can be effectively managed to prevent or reduce their impact on supply chains, allowing you to focus on the tasks that really matter. 

Deep learning algorithms and more than 12 years of expertise enable Windward to  deliver the most accurate ETA predictions in the industry.  Approximately 87% of Windward’s ETA predictions provided 10 days before the actual time of arrival (ATA), are accurate.* 

*Predictions within a range of +/- 48 hours of the ATA.

Yes, Windward Ocean Freight Visibility (OFV) automatically generates insights on the reasons for container arrival delays in real-time. These insights are based on Maritime AI™’s ability to understand vessel behaviors and assess the chain of events leading up to the delay.

Windward Ocean Freight Visibility collects data from a multitude of sources, including AIS transmissions, carrier websites, weather forecasts, and many other third-party sources. It also includes Windward’s 12+ years of proprietary data – vessel profiles, port-to-port movements, geofences of all container ports, terminals and waiting areas worldwide, and more. These sources are categorized and prioritized based on the requirements to generate specific actionable insights.

Maritime AI Predicted ETAs are checked, validated and, if needed, updated automatically every 10 minutes. All vessel events are also updated multiple times per hour. All container events are checked and updated multiple times per day.

Yes, Windward Ocean Freight Visibility enables you to create customized data fields, including purchase order number, commodity description, current administrative department, current administrative user, shipper, and consignee. These fields further help you manage your shipments by exception and can be tailored to your specific needs.