Operations at Scale
Easily identify shipments that require attention
Receive real-time updates and reasons for delayed arrivals
Track all voyage milestones, regardless of carrier
Analyze the performance of carriers, ports & terminals with an advanced analytics dashboard
Windward Ocean Freight Visibility is an AI-based decision support platform for exception management. It empowers importers, exporters, and logistics service providers.
During COVID, Windward Ocean Freight Visibility allowed us to improve our ETA accuracy from around 30% to 80%. That has had a massive impact on our efficiency and, of course, on our customer satisfaction.
Windward’s data accuracy was best fitted to become our company’s single source of truth. Its user-friendliness and ease of use promised the smoothest and quickest adoption across all teams, including those that had rarely used this type of technology.
We were absolutely blown away by Windward’s data. The visibility down to the port details and a drill down of any delay causes – and all in real time. Other available solutions today are a million miles away from that.
What is Exception Management & How Does It Work?
Exception management (also called “management by exception”) refers to the process of identifying, analyzing, and resolving anomalies that occur during the shipping process. It enables businesses to proactively identify and address these anomalies in the ocean logistics process. They can’t be fully prevented, but can be effectively managed to prevent or reduce their impact on supply chains, allowing you to focus on the tasks that really matter.
How Accurate is Windward Maritime AI Predicted ETA?
Deep learning algorithms and more than 12 years of expertise enable Windward to deliver the most accurate ETA predictions in the industry. Approximately 87% of Windward’s ETA predictions provided 10 days before the actual time of arrival (ATA), are accurate.*
*Predictions within a range of +/- 48 hours of the ATA.
Can Windward Ocean Freight Visibility identify the reasons for delays?
Yes, Windward Ocean Freight Visibility (OFV) automatically generates insights on the reasons for container arrival delays in real-time. These insights are based on Maritime AI™’s ability to understand vessel behaviors and assess the chain of events leading up to the delay.
What are Windward’s data sources?
Windward Ocean Freight Visibility collects data from a multitude of sources, including AIS transmissions, carrier websites, weather forecasts, and many other third-party sources. It also includes Windward’s 12+ years of proprietary data – vessel profiles, port-to-port movements, geofences of all container ports, terminals and waiting areas worldwide, and more. These sources are categorized and prioritized based on the requirements to generate specific actionable insights.
How often are Windward’s insights updated?
Maritime AI Predicted ETAs are checked, validated and, if needed, updated automatically every 10 minutes. All vessel events are also updated multiple times per hour. All container events are checked and updated multiple times per day.
Can I customize the data fields in Windward Ocean Freight Visibility?
Yes, Windward Ocean Freight Visibility enables you to create customized data fields, including purchase order number, commodity description, current administrative department, current administrative user, shipper, and consignee. These fields further help you manage your shipments by exception and can be tailored to your specific needs.
