Still chasing ETA updates manually?
Windward Ocean Freight Visibility empowers freight forwarders and logistics providers to minimize costs related to running their service operations, while also improving customer satisfaction and loyalty. Automatically feed your operators and/or operating systems with the most accurate information on any shipment, including expected arrival times, real reasons for delays, and more.
Eliminate manual checks with automated updates
Get the latest and most accurate information about all your customers’ shipments in the web application, or fed directly into your other systems via API.
Increase ticket resolution efficiency and reduce cost to serve
With just a click, share an interactive map with the current location of a shipment, as well as its past and future paths, predicted ETA, carrier ETA, reason for delay, and more.
Identify the most cost-effective ports and terminals
Choose the best ports and terminals for your customers’ shipments based on port and terminal congestion, turnaround efficiency, transit times, and more.
Manage your customers’ supply chain more effectively
Make tactical and strategic logistics decisions based on real-time ocean visibility and accurate ETAs, to ensure your customers’ shipments arrive on-time.
During COVID, Windward Ocean Freight Visibility allowed us to improve our ETA accuracy from around 30% to 80%. That has had a massive impact on our efficiency and, of course, on our customer satisfaction.
We were absolutely blown away by Windward’s data. The visibility down to the port details and a drill down of any delay causes – and all in real time. Other available solutions today are a million miles away from that.
With an industry that provides endless ever changing updates from multiple sources, the Windward Ocean Freight Visibility solution brings huge peace of mind and support, giving us accurate live data whilst saving us time. Since working with Windward, we are able to focus more on bettering our customer service, reducing their risks and improving their experience.
