Revolutionizing Logistics with Maritime AI™ and Gen AI Technologies

Windward Supply Chain Solutions empower logistics stakeholders with cutting-edge AI and Gen AI tools for operational efficiency, cost reduction, and end-to-end visibility. We deliver real-time insights and the ability to manage exceptions, to optimize ocean freight management at scale and facilitate early detection of supply chain disruptions

The Windward Advantage

15

AI models

+91K

Annual exception alerts

150

Supported carriers

11

Exception insights

Supply Chain Solutions for Resilience and Efficiency

Windward’s innovative solutions enable you and your teams to detect disruptions early, manage exceptions effectively, and optimize costs, ensuring seamless, data-informed operations.

Gain full visibility and control over your ocean logistics with Windward’s real-time shipment tracking capabilities. Our solution offers milestone coverage, Maritime AI™ Predicted ETA, AI insights, interactive maps, and customization options to ensure precise shipment monitoring, enabling smarter decision-making that directly impacts your bottom line. Learn more

Eliminate information overload and streamline your procurement process by managing by exception. Windward’s configurable exception insights allow you to focus on critical events that require action, reducing unnecessary alerts and ensuring that your team can respond promptly to the most pressing issues, saving time and resources. This also unlocks better procurement and carrier reliability reporting. Learn more

Be the first to know about disruptions that will impact your supply chain. Windward’s advanced AI models provide timely alerts on port congestion and other anomalies affecting your shipments. This enables you to proactively enhance operations and minimize disruptions. Learn more

Improve profitability and cash flow, while maintaining customer satisfaction, with Gen AI-based automation of detention and demurrage rates. Windward’s technology simplifies D&D management, ensuring efficient processes and proactive cost control at scale.

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Achieve 4.5X Return on Investment with MAI Expert™

MAI Expert™, a Gen AI-powered virtual analyst, enhances Windward’s Ocean Freight Visibility solution by addressing operational inefficiencies and empowering supply chain professionals to streamline workflows, manage exceptions, and improve customer communication. Key benefits include exception summaries, tailored email updates, disruption detection, and shareable insights—delivering unmatched efficiency and value.

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Operation Management

Operation Management

Identify disruptions early and gain unparalleled insight into impacted shipments with Windward Early Detection and the Windward Ocean Freight Visibility solutions. Early Detection provides contextualized Gen AI reports, pinpointing affected shipments and guiding you to the Ocean Freight Visibility platform. You’ll receive a customized view with accurate Maritime AI™ Predicted ETAs – consistently surpassing carrier estimates – alongside detailed exception insights, such as transshipment delays and PoD changes. You can make timely decisions, keep operations on track, and coordinate seamlessly with trucking and distribution centers.

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Procurement and Planning

Procurement and Planning

Reduce detention and demurrage (D&D) costs and improve cash flow with proactive, data-driven insights. Windward’s Detention and Demurrage Optimization solution empowers logistics teams to address procurement and planning challenges related to D&D, minimizing fees and streamlining operations. Our platform supports better decision-making, resource optimization, and increased profitability in today’s complex supply chain landscape.

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Collaboration and Communication

Collaboration and Communication

Combined with Windward Ocean Freight Visibility, Windward Early Detection offers real-time visibility into each shipment, ensuring customers are kept up-to-date on their cargos’ journey with clear, relevant updates. Seamlessly integrated through our web app, API, or embedded tools, these insights fit naturally into existing workflows, supporting efficient, proactive communication and boosting customer confidence.

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Case Studies

Case Study

Leading SCM Company Ligentia Chooses Windward to Improve Operations & Enhance Visibility

Scan Global Logistics Uses Windward to Improve Milestone Coverage and the Customer Experience

How Metro shipping increased their OFV & data reliability with Maritime AI™

Leading organizations choose Windward

This is the first time we’re using an AI product for enhancing our shipment visibility. The integration of Windward’s capabilities managed to increase milestone coverage to 91%. I am optimistic that the 91% milestone coverage is just the beginning, as it’s steadily improving as we optimize together with Windward.

Thomas Sandkvist Andersen

Scan Global Logistics

Global Head of Operations

During COVID, Windward Ocean Freight Visibility allowed us to improve our ETA accuracy from around 30% to 80%. That has had a massive impact on our efficiency and, of course, on our customer satisfaction.

Sigal Mannheim-Katzovich

DSV Israel

CEO

We were absolutely blown away by Windward’s data. The visibility down to the port details and a drill down of any delay causes – and all in real time. Other available solutions today are a million miles away from that.

Ian Powell

Metro Shipping

Customer and Technical Solutions Director

Resources

Blog

2 Important Data Management Principles for Supply Chain from a Top Data Scientist

Read the blog

Guide

Best Practices for Augmenting TMS Data & Other Workflows

Read the guide

Report

2025 Top Trends in Global Trade

Read the report

Frequently asked questions

How accurate is Windward Maritime AI™ Predicted ETA?

Deep learning algorithms and more than 12 years of expertise enable Windward to deliver the most accurate ETA predictions in the industry. Approximately 87% of Windward’s ETA predictions offered 10 days before the actual time of arrival (ATA) are accurate.*

*Predictions within a range of +/- 48 hours of the ATA.

Can Windward Ocean Freight Visibility identify the reasons for delays?

Yes, Windward Ocean Freight Visibility (OFV) automatically generates insights on the reasons for container arrival delays in real-time. These insights are based on the Maritime AI™ platform’s ability to understand vessel behaviors and assess the chain of events leading up to the delay.

What is exception management and how does it work?

Exception management (also called “management by exception”) refers to the process of identifying, analyzing, and resolving anomalies that occur during the shipping process. It enables businesses to proactively identify and address these anomalies in the ocean logistics process. They can’t be fully prevented, but can be effectively managed to prevent or reduce their impact on supply chains, allowing you to focus on the tasks that really matter.

What are Windward’s data sources?

Windward Ocean Freight Visibility collects data from a multitude of sources, including AIS transmissions, carrier websites, weather forecasts, and many other third-party sources. It also includes Windward’s 12+ years of proprietary data – vessel profiles, port-to-port movements, geofences of all container ports, terminals and waiting areas worldwide, and more. These sources are categorized and prioritized based on the requirements to generate specific, actionable insights.

How often are Windward’s insights updated?

Maritime AI™ Predicted ETAs are checked, validated and, if needed, updated automatically every 10 minutes. All vessel events are also updated multiple times per hour. All container events are checked and updated multiple times per day.

Can I customize the data fields in Windward Ocean Freight Visibility?

Yes, Windward Ocean Freight Visibility enables you to create customized data fields, including purchase order number, commodity description, current administrative department, current administrative user, shipper, and consignee. These fields further help you manage your shipments by exception and can be tailored to your specific needs.

Maritime AI™ – Seeing is Believing

Maritime AI™ insights and predictive intelligence can be game-changers for your organization. Get your demo and a 30-day, money back guarantee.

See it in action

Ocean Freight Visibility

Exception Management

Early Detection for Supply Chain Disruptions

Detention and Demurrage Optimization