Ocean Freight Visibility is a new vertical for Windward which is initially targeted at the freight forwarder market in Europe. The role will be based in London.
We are looking for a new role of Growth Director who will report to the VP Commercial/ Growth. This is a key hire who will work closely with the Product Management and Sales teams to deliver a continuously optimised customer experience over time.
This role would suit someone who is or has been in a business development or senior sales role and/or have worked in an innovation role for a freight forwarder.
The core of this role is identifying and securing ongoing revenue growth.
- Build a practical growth strategy plan – TAM analysis, persona mapping, most efficient channels to market, regularly analyze product growth metrics and optimise growth strategy, optimising the 4 growth levers – leads/conversion rate/average order value/number of transactions per customer.
- Project Management – Instigate and lead innovation projects with customers and co-ordinate internal cross functional teams to deliver results to drive new revenue opportunities.
- Business Development – Work closely with the Product Management team to win the early customers and consistently help build out the core offering and additional new sources of revenue.
- Analytics & Data Visualisation – work with Revenue Operations to build insights and optimise what is working/needs work to build repeatable success and growth.
- Engagement & Retention – optimise Lifetime Value LTV of customers/decrease churn
- Customer Onboarding – full life cycle customer experience (CX) is a key success factor – set up an automated user onboarding journey – reduce friction from the sign-up, trial, purchase, usage process with the relevant teams.
- Represent OFV at customer facing events and build our presence with support from Marketing, Product Management, Sales.
- Key contributor to Marketing as in house expert on the customer, the market.
- Key partner to the Enterprise OFV Sales team and the SME OFV Inside Sales Team.