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For freight forwarders managing 100,000+ TEUs, Windward’s Gen AI-powered D&D Automation Solution transforms detention and demurrage from an unpredictable cost, into a strategic advantage. Automate calculations, gain real-time insights, and recover revenue with faster billing and proactive alerts.
Designed for high-volume freight forwarders managing 100,000+ TEUs, Windward’s Gen AI-powered D&D Automation streamlines detention and demurrage workflows. By automating contract ingestion, real-time cost calculations, and risk flagging, it ensures accurate invoicing – recovering lost revenue with an average uplift of $90 per container.
Eliminate manual errors by automatically extracting even the most complex tariffs with verified accuracy
Boost cash flow and speed up invoicing with real-time, error-free fee calculations
Gain full cost visibility into every cost with Gen AI-driven insights, detailed breakdowns and flagged exceptions
Ensure shipments are accurately paired with the right contract using automated mapping
Windward’s Gen AI agent extracts all necessary details from even the most complex D&D contracts, ensuring seamless tariff management and eliminating manual errors. Every contract – standard or custom – is accurately interpreted and updated in real time.
The platform automatically matches shipments with the correct tariff, linking them to the right contract terms. Whether using customer-provided contract IDs or falling back to standard carrier tariffs, every shipment is evaluated with precision and transparency.
D&D charges are calculated instantly and accurately as shipments move. Using real-time shipment events and pre-built logic for date counting, Windward ensures every charge aligns with contract terms – no guesswork, no discrepancies.
MAI Expert™, the industry’s first Gen AI agent, delivers real-time shipment summaries, critical alerts, and automated D&D cost breakdowns, ensuring seamless operations. With milestone tracking and automated email generation, it acts as a logistics co-worker, keeping you ahead at every step.
See how one of the world’s most agile logistics providers overcame detention and demurrage challenges using Windward’s Gen AI-powered automation.
Here’s what they achieved with Maritime AI™:
Watch the full story to see how they made it happen.
Alberto MartinezDemurrage and detention has traditionally been a complex process that has required a lot of human resources to manage and coordinate for both customers and us as forwarders. At Rhenus Logistics, we are always on the lookout for innovative technologies. By integrating Windward automation into our Detention and Demurrage processes, we now have a substantially more efficient procedure. This not only increases the speed but also enhances the efficiency of the detention and demurrage calculations performed by our operations teams today.
VP Global Ocean Freight, Rhenus Logistics
Thomas Sandkvist AndersenThis is the first time we’re using an AI product for enhancing our shipment visibility. The integration of Windward’s capabilities managed to increase milestone coverage to 91%. I am optimistic that the 91% milestone coverage is just the beginning, as it’s steadily improving as we optimize together with Windward.
Global Head of Operations, Scan Global Logistics
Ian PowellWe were absolutely blown away by Windward’s data. The visibility down to the port details and a drill down of any delay causes – and all in real time. Other available solutions today are a million miles away from that.
Customer and Technical Solutions Director, Metro Shipping
Sigal Mannheim-KatzovichDuring COVID, Windward Ocean Freight Visibility allowed us to improve our ETA accuracy from around 30% to 80%. That has had a massive impact on our efficiency and, of course, on our customer satisfaction.
CEO, DSV Israel
Windward empowers customers to complete the shipment lifecycle by allowing missing events to be uploaded via API, enhancing workflows and operational efficiency.
Windward is the only platform that combines Generative AI with real-time Windward and customer data to automate the entire D&D management process. From tariff extraction to proactive alerts and seamless integration, Windward’s D&D Automation solution offers unmatched accuracy, scalability, and support, helping you recover lost revenue and improve customer satisfaction.
What is Windward’s D&D Automation solution?
Windward’s D&D Automation is a Gen AI–powered solution designed for high-volume freight forwarders to automate detention and demurrage management end-to-end. It replaces manual calculations with real-time, contract-accurate cost visibility, helping teams invoice faster, recover lost revenue, and improve cash flow.
How does Windward automate detention and demurrage calculations?
Windward uses Gen AI to extract tariff rules directly from carrier contracts and websites, map each shipment to the correct terms, and calculate charges in real time based on live shipment events. This ensures every D&D fee is calculated accurately as the shipment moves, without spreadsheets or manual intervention.
Can Windward support complex and custom detention and demurrage contracts?
Yes. Windward’s Gen AI agent is built to handle highly complex, non-standard contracts, including customer-specific agreements, exceptions, and layered rules. Both standard carrier tariffs and custom contract terms are interpreted accurately and kept up to date automatically.
How does D&D Automation improve cash flow?
By calculating charges in real time and eliminating billing delays caused by manual reviews, Windward enables faster, more accurate invoicing. Customers typically see accelerated billing cycles and an average revenue uplift of $90 per container by recovering fees that would otherwise be missed or disputed.
What types of risks or exceptions can Windward flag automatically?
Windward flags missing events, incorrect contract application, and high-risk shipments likely to incur excess detention and demurrage fees. These alerts allow teams to act proactively before charges escalate or revenue is lost.
How accurate are Windward’s D&D calculations?
Calculations are contract-driven, event-based, and fully auditable. By eliminating manual tariff interpretation and date counting, Windward significantly reduces human error and ensures every charge aligns precisely with agreed contract terms.
Can Windward integrate with our existing systems and data sources?
Yes. Windward integrates via APIs with TMS, visibility providers, ERP systems, and customer data sources. Customers can also bring their own data to supplement missing shipment events, ensuring a complete and reliable D&D calculation lifecycle.
Can Windward help reduce detention and demurrage disputes?
Yes. Windward provides clear, contract-backed cost breakdowns for every shipment, making it easy to explain charges to customers and carriers. This transparency reduces disputes, speeds resolution, and strengthens customer trust.
How does MAI Expert™ support D&D operations?
MAI Expert™, Windward’s Gen AI agent, delivers real-time shipment summaries, automated D&D cost breakdowns, milestone alerts, and ready-to-send communications. It acts as a digital logistics co-worker, helping teams stay ahead of costs without manual tracking.
How is Windward’s D&D Automation different from a D&D calculator?
Unlike basic calculators, Windward automates the entire D&D workflow, from tariff extraction and shipment mapping to real-time calculation, alerts, and invoicing support. It combines Generative AI with live shipment data and customer inputs, delivering scalable, enterprise-grade automation rather than one-off estimates.
