Europa Air & Sea is part of Europa Worldwide Group is one of the largest privately-owned transport and logistics companies in the U.K., offering road, air, and sea logistics solutions. In addition to 19 offices throughout the UK and Ireland, Europa Air & Sea has a strong and growing global presence. Its dedicated Air & Sea Division, Europa Air & Sea, works with a well-established and trusted network of partners around the world and has local offices in Hong Kong, Shanghai and Dubai. They currently move 20,000+ TEUs worldwide each year and have most recently opened offices in Rotterdam and India as part of their expansion plans.
Europa Air & Sea used a popular transportation management system (TMS), which automatically pushed carrier data into the system, but they found it was creating a bigger challenge than looking for the updates manually, as the data was often inaccurate and did not cover some crucial carriers. This forced Europa Air & Sea to invest more should be required to maintain their customer service level at the highest standard. Identifying the lack of efficiency in this process, the team looked for a visibility solution. Unfortunately, the API data provider they used introduced yet more challenges with:
- An inefficient implementation process
- Data that was still not accurate enough
- The product had not reached the required level of maturity