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Account Manager USA

Washington DC area · Full-time · Intermediate

About The Position

About Windward

Windward’s predictive intelligence and AI-driven models automatically identify behavioural outliers by continuously analysing massive datasets and predicting evolving risks.

We are looking for a highly motivated and relationship-driven Account Manager, based in Washington, DC, to manage, retain, and grow our US Government and Americas public sector customer base.

This role focuses on nurturing long-term partnerships, ensuring customers derive maximum value from the Windward platform, driving renewals, and identifying expansion opportunities within existing government accounts.

The ideal candidate is proactive, customer-centric, commercially sharp, and experienced in working with US government, defense, law enforcement, customs, and intelligence organisations.

Key Responsibilities

  • Serve as the primary point of contact for US Government and Americas public sector customers.
  • Build and maintain strong, trust-based relationships with key stakeholders, decision-makers, and operational users.
  • Conduct regular business reviews to ensure customer satisfaction, value realisation, and long-term retention.
  • Lead renewal processes and ensure timely contract execution.
  • Identify upsell and cross-sell opportunities aligned with customer needs and strategic goals.
  • Collaborate with Sales, Customer Success, Solution Engineers, and Product teams to execute growth initiatives.
  • Develop tailored account plans and long-term engagement strategies.
  • Develop a deep understanding of customer missions, operations, and workflows.
  • Translate customer needs into actionable solutions leveraging Windward’s portfolio.
  • Independently conduct product demos (online and in person) to showcase features and value.
  • Ensure customer onboarding, adoption, and ongoing engagement in collaboration with cross-functional teams.
  • Maintain accurate forecasting, pipeline updates, and account data in CRM.
  • Support contract discussions, commercial structuring, and negotiation activities.
  • Ensure compliance with internal processes, policies, and US government procurement requirements.
  • Represent Windward in customer meetings, workshops, and events across the region.

Requirements

  • Over 4 years of experience in sales or account management roles (preferably in SaaS or technology).
  • Proven experience working with US public sector, defense, maritime, customs, intelligence, or law enforcement organisations.
  • Strong track record of managing complex stakeholders and driving renewals and account growth.
  • Excellent communication, presentation, and relationship-building skills at all levels, including senior leadership.
  • Highly independent, organised, proactive, and capable of managing multiple accounts simultaneously.
  • Strong commercial mindset and ability to manage negotiation processes.
  • Comfortable working across multiple stakeholders and geographies within the US and the Americas.
  • Fluent English is required.

Available for frequent travel across the US and the Americas, as needed.

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