Customer Success Manager – Ocean Freight Visibility- UK

London

About The Position

We are looking for an experienced Customer Success Manager to join us in introducing a unique solution to unmet needs in the supply chain and liner shipping field

As a customer success manager at Windward, you’ll be working with multiple freight forwarders and serve as the company’s main point of contact.

Your main responsibilities will be to achieve high customer satisfaction, ensure product usage and value, and enable additional sales. You’ll be doing that by training customers, promoting their requests, and analyzing and personalizing the company’s unique offering to the customer needs.

Responsibilities:

  • Manage clients’ accounts directly on all levels: technical, business, support, and product
  • Main expert contact for any client issue
  • Handle new feature releases
  • Provide client feedback internally
  • Provide client training and webinars
  • Upsell existing clients 
  • Introduce new features
  • Work closely with the R&D, Product, and Sales teams

Requirements

  • Experience in working in liner shipping or freight forwarding – a must
  • 3+ years of experience in a Customer Success / Account Management role
  • Experience working with product and R&D management
  • Excellent interpersonal and communication skills, from users to high-level executives; quick learner, curious, creative, and open-minded.
  • Experience working with Customer Success supporting systems such as SalesForce, helpdesk, and training tools.
  • Experience working in a software company – an advantage 

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