Customer Success Manager – US

Washington DC area

About The Position

We are looking for a Customer Success Manager with a passion for customer satisfaction and business to join our business unit team.

As a customer success manager at windward, you’ll be working with multiple commercial enterprises and organizations and will serve as the company’s primary point of contact. Your main responsibilities will be to achieve high customer satisfaction, ensure product usage and value, and enable additional sales. You’ll be doing that by training customers, promoting their requests, and analyzing and personalizing the company’s unique offering to the customer needs.

Responsibilities:

  • Manage clients’ accounts directly on all levels: technical, business, support, and product
  • Main expert contact for any client issue
  • Handle new feature releases
  • Provide client feedback internally
  • Provide client training and webinars
  • Upsell existing clients 
  • Introduce new features
  • Work closely with the R&D, Product, and sales teams.

Requirements

  • Based in the DC Metro area (Virginia, DC, Maryland)
  • 4+ years of experience in a Customer Success / Account Management role
  • Experience with working in SaaS companies with global enterprise customers – a must
  • Experience working with product and R&D management
  • Willingness to travel to multiple locations worldwide, at least 30% of the time.
  • Excellent interpersonal and communication skills, from users to high-level executives; quick learner, curious, creative, and open-minded.
  • Experience working with Customer Success supporting systems such as SalesForce, helpdesk, and training tools.
  • Familiarity with B2B customers and business processes – is an advantage.
  • Additional languages other than English – an advantage

Apply for this position