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We are a Crew

We know that to create meaningful solutions, everyone must be a part of our journey. We promote workplace transparency, and involve all crew members in our successes, challenges and ambitions for the future.

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We are Passionate

We recognize our success depends on the happiness and connection each person feels. We strive to create a place where employees are encouraged to discover their passion.

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We are Experts

We are proud to have a crew of top experts, visionaries and innovators. We encourage employees to do what they need to achieve their personal growth and development.

Our Culture

Working at Windward means thriving from collaboration, teamwork and mutual success. We value each crew member and ensure ample time and space for personal growth and professional development.

Professional Service Providers

Delivery Engineer – Logistics expert

London · Full-time · Intermediate

About The Position

As a Delivery engineer at Windward you will join our Delivery team in charge of our product implementation, working with our customers globally. You will have a chance to take part in supporting and building one of the first Gen AI LLM-based enterprise-grade products in the supply chain market.


You will work with our product and back office teams to develop and maintain our product.

You will support the customer in implementing our solution and act as the first point of contact for any technical and implementation issues. You will be required to travel to the customer’s site at least 40% of your time. 

This position will be based in our London office (Blackfriars).

 

What will you do?


Support our solution at the customer site and remote – working closely with the Customer success, sales and product team.

Work with our Windward’s AI product team to improve accuracy and make sure our deliverables to the customer are of high quality, Flag any discrepancies between the data and the AI model’s 

Collaborate with product managers, data scientists and developers

Support Solution Experts in the sales process and Customer success post-sale

Requirements

Who are you?


5+ years of experience in operational roles in logistics, freight forwarding, BCO or customs brokerage with expertise and knowledge in global container trade and D&D.

Understand the supply chain industry ecosystem and competitive landscape (technical and operational).

Strong technical skills

Fast learner with strong critical thinking and attention to detail

B.A. in logistics, accounting, law, economics, or related fields – advantage

Familiarity with AI and data analytics tools such as PowerBI – advantage 

Experience working in a global company – advantage

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